Shipping & Returns

UK DELIVERY

Standard delivery: £2.99 3-5 working days (clothing), £1.99 3-5 working days (accessories)
Orders placed over the weekend will be dispatched the following Monday.

Next day delivery: £4.99
Next working day if ordered before 11am Monday to Thursday. Please note this service does not deliver on weekends or bank holidays.

INTERNATIONAL DELIVERY

We ship around the world at a flat rate of £10.99. 

Any questions around the please ask away at team@myurbantrail.com

 

RETURNS POLICY

 

We offer free exchanges and returns. Please see details below.


We have a 28 day return policy, which means you have 28 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.


To start a return or exchange, contact us at team@myurbantrail.com and we will send you a printable returns slip with instructions. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at team@myurbantrail.com.

REFUNDS


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund. If you have not received the refund within 10 days please contact us at team@myurbantrail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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